Condições Gerais dos Serviços

General terms and conditions of the Paq Mochila service

This document sets out the General Terms and Conditions of Use (hereinafter, the “Terms and Conditions”) applicable to the Paq Mochila service (hereinafter, the “Service”), which the state-owned company Correos y Telégrafos, S.A. S.M.E. (hereinafter “CORREOS”), with its registered office at Calle del Conde de Peñalver, n.º 19, 28006 Madrid (Spain) and Tax Identification Number (NIF) A-83052407, makes available to those users (hereinafter, the “User”) who subscribe to the service offered by CORREOS under that trade name.

This is a service provided by CORREOS for the transport of rucksacks or suitcases (hereinafter, “luggage”) belonging to users between accommodation at the various stages of the Camino de Santiago [Way of St. James] (hereinafter, the “Camino”).

Use of the Services is subject to the user’s acceptance of and compliance with these General Terms and Conditions.

The content of the Terms and Conditions may be amended; therefore, the User’s acceptance shall be in respect of the General Terms and Conditions available at any given time and those published at www.elcaminoconcorreos.com at the time the User contracts the Services.

Acceptance of these General Terms and Conditions shall be deemed to have been given without reservation of any kind and shall apply to each and every one of them, as well as to any other legal documents which, where applicable, govern the use of the Services and supplement the provisions of these General Terms and Conditions. These General Terms and Conditions shall apply from the moment CORREOS accepts the Service(s).

CORREOS may provide the services either directly or through third parties. These General Terms and Conditions apply to any other company whose services we use for the collection, transport or delivery of your consignment.

If the User does not agree with any of these Terms and Conditions, they must refrain from accessing and using the Services.

1.- Description of the Service

1.1. Features.

Paq Mochila is a service provided by CORREOS for the transport of users’ luggage between accommodation at the various stages of the Camino de Santiago.

1.2. Scope.

This service will be provided along the Way of St James routes defined by CORREOS within Spain and Portugal.

For further information on these defined Way of St James routes, please visit www.elcaminoconcorreos.com

1.3. Dimensions and Weight.

For the Paq Mochila service, luggage must not exceed 15 kilograms in weight and must not exceed the maximum dimensions of 56 x 40 x 25 cm. Should the luggage exceed these dimensions, distance or weight limits, CORREOS reserves the right to refuse to carry it, with no entitlement to a refund of the amount paid.

1.4. Price and payment method.

For the Paq Mochila service, the unit price is calculated on the basis of the transport of a single piece of luggage weighing no more than 15 kg, for journeys between stages of 25 kilometres or less. If a stage exceeds this distance, the price of the Service will be proportional to the number of stages equivalent to this distance (if the User wishes to travel 50 km per day, the price will correspond to 2 stages; and if the User books the 60 km option, the price will correspond to 3 stages, rounded up to the nearest whole number). The maximum distance is 60 km per day.

The final price of the Service contracted, as shown on the website, includes any indirect taxes that may apply.

Payment must be made in advance and can be made by credit/debit card or PayPal.

Invoices will be issued in accordance with current invoicing regulations.

By accepting these General Terms and Conditions, the customer expressly agrees and consents to receiving their invoices in electronic format.

CORREOS will send the electronic invoice to the customer in PDF or a similar format via email.

If the Customer wishes to receive a full invoice for the service they are contracting, they must indicate this when placing the order via the form, providing the details of their DNI [Spanish ID document] and address, which are required to issue the invoice.

1.5.- How to place an order

Users shall request the service via the website https://elcaminoconcorreos.com/es/trasnporte-mochilas

CORREOS will not be providing this Service on 25 and 31 December and 1 January. The dates and routes on which the luggage transport service operates will be listed on the Service’s website:https://www.elcaminoconcorreos.com/es/transporte-mochilas

Bookings must be made no later than 8.00 pm (Europe/Madrid time zone, UTC/GMT + 01:00, which becomes UTC+2 in summer) on the day before the Service is to be provided. When booking, you must specify the collection and delivery locations for the luggage, as well as your name, email address and contact telephone number.

To book this Service, the User must be aged 18 or over.

You must enter the details specified on the booking form: collection location, delivery location, start date and number of pieces of luggage. A booking code will then be generated, which will be linked to the Service throughout the journey. Users can check the availability dates for this Service at www.elcaminoconcorreos.com.

If the User makes any changes to their itinerary that could affect the point of origin or destination of the luggage, they may amend their booking by accessing the “My Booking” section on the website https://www.elcaminoconcorreos.com/es/transporte-mochilas and specifying the change before 20:00 (Spanish time) on the day before the Service is to be provided.

Should the User fail to inform CORREOS in accordance with the terms and deadlines specified, this may result in CORREOS either not providing the Service or providing the Service as originally requested in the initial booking, without any refund being due for any amount that may have been paid, and shall entail the User waiving the right to claim a refund of the amount paid for the Service.

1.6.- Additional services.

Paq Mochila bookings with Santiago de Compostela as their destination may use the Main Correos Office (Rúa do Franco, 4) to deposit their luggage, provided they have booked the Luggage Storage Service in advance.

1.7.- Acceptance of the consignment

The User must leave their luggage ready for transport at the reception of the accommodation (at the location specified when booking the Services) before 08:00 on the day of collection.

Collection will take place at the designated collection points at the accommodation selected by the User and made available by the accommodation providers.

Items tied to or hanging from luggage will not be accepted.

All luggage to be transported must have their contents securely packed. Consequently, any pieces of luggage that do not conform to the specified format (rucksack or suitcase) or that exceed the dimensions or weight limits set out in these General Terms and Conditions will not be accepted, and no refund will be issued.

Each booking will have a unique Booking Code; the User must download a label associated with this unique Booking Code from the link sent in the Booking Confirmation Email and attach it visibly to each piece of luggage.

CORREOS will collect and deliver the luggage to the accommodation(s) chosen by the User, unless refused by the accommodation provider. Therefore, by accepting these General Terms and Conditions, the User warrants that they have a booking or permission from the accommodation provider to arrange for the delivery/collection of the luggage. Should this not be the case, CORREOS will return the luggage to the point of origin, and there will be no entitlement to a refund of the delivery charge paid or to any other form of claim.

This Paq Mochila service does not entitle the user to a reserved place at the accommodation where the luggage is to be delivered, as CORREOS has no involvement whatsoever in the relationship between the accommodation providers and the Users.

1.8.- Delivery method.

This Service includes the collection and delivery of luggage at the accommodation(s) and other locations chosen by the User, unless the accommodation provider refuses to accept them. By accepting these General Terms and Conditions, the User warrants that they have a booking or permission from the accommodation provider to arrange for the delivery/collection of the luggage.

1.9.- Delivery timeframe.

Luggage must be ready for collection at the accommodation reception at 08:00, and will be delivered to the destination before 15:00. The items will be collected and delivered without the User needing to be physically present or to sign any documents.

2.- Customer Service

Any dispute arising from the provision of the Services may be raised in accordance with the procedures in place at CORREOS and as provided for in current legislation. Users may obtain information on these procedures at CORREOS branches, via the link www.correos.es/es/es/atencion-al-cliente, by email at elcamino@correos.com, by telephone on +34 683440022 or by postal mail at the following address:

Sociedad Estatal Correos y Telégrafos S.A., S.M.E. --C/ del Conde de Peñalver, 19 Bis -- 28006 – Madrid, Spain

3.- Use of the mobile text messaging service (SMS), telephone calls and emails

The personal details and mobile phone numbers of service Users are collected so that we may use them to contact the pilgrims for the purpose of managing the collection and/or delivery of luggage, or to deal with any issues relating thereto (such as, for example, delays, failed deliveries, or incidents preventing the collection or delivery of the luggage).

4.- Sender’s obligations

The User guarantees that the consignment is correctly packaged so that CORREOS can transport it safely, taking reasonable care in its handling, and accepts direct responsibility for any liabilities that may arise from any breach of this obligation.

The sender shall comply with the applicable regulations in force regarding goods that are restricted or prohibited from carriage by CORREOS and expressly declares that their consignment is acceptable for transport and is not classified as a toxic substance, dangerous goods, or prohibited or restricted articles, according to current regulations in Spain.

The sender shall be liable for any consequences arising from an incorrect, incomplete, false or fraudulent declaration concerning the consignment or any part thereof, and shall hold CORREOS harmless from any liability.

The User of the consignment warrants that its contents are suitable for transport, and that it is correctly identified, addressed and packaged in order to ensure its safe transport with reasonable care in its handling, directly assuming the responsibilities associated with its non-compliance. Furthermore, the User is responsible for ensuring that all relevant information relating to the User (sender), the recipient (the accommodation to which the consignment is to be delivered), the services contracted and the characteristics of the consignment is correctly and accurately entered in any documentation they are required to complete.

The User undertakes to indemnify CORREOS for any damage, claim or penalty that may arise in the event of a breach of their obligations as set out in the applicable regulations. Any pieces of luggage that do not conform to the specified format (rucksack or suitcase) or that exceed the dimensions or weight limits set out in these General Terms and Conditions will not be accepted, and no refund will be issued.

CORREOS hereby informs that, in the cases provided for by law, the competent authorities may open and inspect a consignment without prior notification to the User. The User hereby accepts that their consignments may be detained, subjected to inspection or other additional measures.

CORREOS accepts no liability whatsoever for fragile, valuable or perishable items or luggage, nor for items contained within packaging that is unsuitable.

5.- Refusal and suspension of carriage

CORREOS reserves the right to waive the carriage of luggage or suspend carriage if it has already begun, in cases of non-compliance on the part of the Customer or Recipient of the provisions set out in these General Terms and Conditions and,
in particular, of the provisions of section 7) concerning “Dangerous and Prohibited Goods”.

6.- Liability, claims and compensation

The transport service shall be governed by the provisions of Act 15/2009, of 11 November, on the Contract for the Land Transport of Goods (LCTTM, by its Spanish acronym), the Land Transport Organisation Act (LOTT), its regulations and implementing rules, and any other legal provisions in force at any given time.

Consequently, with regard to CORREOS’ liability, claims and compensation payments, a fixed amount of €60 is set in the event of loss and €30 in the event of damage or breakage.

Claims must be made in accordance with the procedure laid down for this purpose.

CORREOS reserves the right to retrieve the luggage for inspection and assessment; therefore, the User must keep the damaged goods available until the claim has been fully resolved.

Compensation: Damage caused by use (scratches, unstitching, etc.): In the event of any damage or breakage to any of the protruding parts resulting from the use of the luggage, the User shall not be entitled to compensation.

Delays in delivery: In the event of a delay in delivery exceeding 12 hours attributable to CORREOS, the User shall be entitled to compensation for the loss suffered, up to a maximum of the delivery charge.

Procedure for making a claim: To make a claim on any of the above grounds, the User must either send an email to elcamino@correos.com detailing the incident within a maximum of 24 hours of it occurring, or contact us by telephone on +34 683440022, or write to the following postal address: Sociedad Estatal Correos y Telégrafos S.A., S.M.E. --C/ del Conde de Peñalver, 19 Bis -- 28006 – Madrid, Spain.

In the event of theft or loss, you must submit the report filed with the relevant authority by email within a maximum of 10 calendar days of the incident being reported.

In the event of serious damage, within a maximum of 10 calendar days from the end date of the Booking, you must email: photographs of the damage and a Certificate of irreparable damage to luggage issued by a professional.

In the event of either loss or serious damage, the User must provide an EU bank account number, a contact telephone number and a registered address in order for compensation to be paid.

7.- Disclaimers

Under no circumstances shall CORREOS be liable for the loss or theft of luggage once they have been handed over at the points specified by the User.

CORREOS shall not be liable for any damage that may be sustained or caused to items included in the luggage which, due to their nature, should not have been included therein, in accordance with the provisions of these General Terms and Conditions.

CORREOS is unaware of the contents of the luggage in all cases and will not take any exceptional measures in respect of any luggage, limiting itself to providing the service in accordance with the terms and conditions set out in these General Terms and Conditions. The user shall hold CORREOS harmless from any claim in this regard.

Should the User hand over an excluded item to CORREOS, they undertake to compensate CORREOS for any loss or damage incurred and to reimburse the amount of any penalties and any other costs that CORREOS may have had to bear.

CORREOS accepts no liability for damage or loss sustained during transport and up to the point of delivery due to unforeseeable circumstances, force majeure, natural causes or inherent defects in the goods. In the event that the luggage contains perishable goods, no compensation will be paid for their loss or damage.

CORREOS shall not pay any compensation where the consignment is included amongst those excluded from carriage by CORREOS, defined as consignments whose contents may be regarded as prohibited in accordance with the applicable regulations, or whose carriage is subject to special requirements or provisions. Nor shall it be liable for consequential or extraordinary damages, nor for loss of profit or any other indirect loss arising from the loss, damage, delay, incorrect delivery or non-delivery of your luggage.

The transport service contracted by the User shall be governed by the provisions of the Contract for the Land Transport of Goods Act (LCTTM), the Land Transport Organisation Act (LOTT), its regulations and implementing rules, and any other legal provisions in force at any given time.

The user undertakes not to send prohibited items or dangerous goods via CORREOS. For these purposes, the items listed in the Universal Postal Service, Users’ Rights and Postal Market Act, its implementing regulations and the International Postal Conventions, the European Regulation on the Carriage of Dangerous Goods by Road (ADR), the prohibitions and restrictions of the International Air Transport Association (IATA), the International Civil Aviation Organisation (ICAO) and other applicable legislation, are classified as hazardous materials, dangerous goods, prohibited or restricted items.

The user therefore undertakes to indemnify and hold CORREOS harmless against any loss or damage arising from the sender’s failure to comply with the applicable regulations in force and from any breach of the following warranties and declarations: that the consignment is not classified as dangerous material, dangerous goods, a prohibited or restricted item; that the consignment is duly identified; that the consignment is correctly packaged to ensure its safe transport by road, with ordinary care and handling; and that all obligations and formalities established for the safe transport of dangerous goods have been complied with, such as, by way of example, those set out in the Universal Postal Service Act, its implementing regulations, the National Regulations on the Safe Transport of Dangerous Goods by Air and the Technical Implementation Instructions, the International Postal Conventions, and other applicable legislation.

8.- Cancellation of the service

Should the User wish to cancel the Service, they must notify us by email at paqmochila@correos.com no later than 20:00 on the day before the Service is due to commence (cancellation free of charge). The purchase amount will be refunded once the status of the booking has been verified, via the same payment method used for the purchase.

After 20:00, given that the service covered by the contract is the transport of goods for which a specific date or period of execution is stipulated, the sender is aware, and is so informed prior to accepting the terms and conditions, that the right of withdrawal is not applicable to this contract as set out in Article 103(l) of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Act for the Protection of Consumers and Users.

9.- Data Protection

In compliance with the applicable regulations on the protection of personal data, personal data will be processed by the state-owned company Correos y Telégrafos S.A, S.M.E. (hereinafter “CORREOS”), holder of tax identification number (NIF) A-83052407 and registered office at Conde de Peñalver, 19 - 28006 Madrid (Spain), in accordance with the provisions of the .

10.- Applicable law and jurisdiction

The provision of the Services regulated in these General Terms and Conditions shall be governed by Spanish law. The parties submit to the jurisdiction of the Spanish courts, specifically the Courts and Tribunals of the provincial capital where the User is domiciled.

If you have any queries regarding the transport of your luggage, please visit the website www.elcaminoconcorreos.com

Specific terms and conditions of the Paq Mochila Directo service

In addition to the Paq Mochila service, which is for transport between different stages of the Camino, CORREOS offers users the PAQ MOCHILA DIRECTO service, for sending luggage from accommodation in Portugal directly to Santiago de Compostela. This luggage will be stored at the CORREOS Main Office at Rúa do Franco, 4 until the User arrives; the User must collect their luggage from this location during the opening hours listed on the website (www.elcaminoconcorreos.com).

The User shall enter the details specified on the booking form: collection location, delivery location, start date and number of pieces of luggage. A booking code will then be generated, which will be linked to the Service throughout the journey. Users can check the availability dates for this Service at www.elcaminoconcorreos.com.

CORREOS will collect the luggage in the accommodation chosen by the User, unless refused by the accommodation provider. By accepting these General Terms and Conditions, the User warrants that they have a booking or permission from the accommodation provider to arrange for the collection of the luggage. CORREOS will subsequently store the luggage at the CORREOS main office.

As with the Paq Mochila service, the service must be requested before 20:00 (Spanish mainland time) on the day before collection, specifying: the date of the service, the accommodation and the collection location.

CORREOS will collect this luggage from the accommodation specified by the user in Portugal and transport it to the CORREOS office in Santiago de Compostela indicated above, within a maximum of 7 days from the date of collection at the point of origin. From the seventh (7) day onwards, the user may collect it from the specified office, upon presentation of the booking number.

For this specific case of Paq Mochila Directo, the rucksack or suitcase must not exceed 30 kg. The maximum dimensions are 80x50x30 cm.

In all matters not covered by these specific terms and conditions for the Paq Mochila Directo service, the general terms and conditions of the Paq Mochila shall apply.

General terms and conditions for the Luggage Storage Service

1.- INTRODUCTION.

This document contains the full text of the General Terms and Conditions of Use (hereinafter, the “Terms and Conditions”) applicable to the luggage storage service at the Correos Main Office in Santiago de Compostela (hereinafter, the “Luggage Storage Service” or “Storage”), provided by the state-owned company Correos y Telégrafos, S.A., S.M.E. (hereinafter “CORREOS”), with its registered office at Calle del Conde de Peñalver, nº 19, 28006, Madrid (Spain), Tax Identification Number (NIF) A-83052407 and registered with the Business Registry of Madrid, Volume 16,665, Book 0, Folio 20, Section 8, Sheet M-284323, Entry 1.

When you sign up for the Storage Service, you, as a user of the Luggage Storage Service (hereinafter, the “User” or “Customer”), agree, on your own behalf and on behalf of any other person with an interest in the Service, that these Terms and Conditions apply. Acceptance of these Terms and Conditions implies that you acknowledge that you have read them and accept them fully and without reservation. If you do not agree with all or part of these Terms and Conditions, you must refrain from using this service.

CORREOS reserves the right to amend these Terms and Conditions at any time; therefore, the User’s acceptance of them shall be deemed to apply to the Terms and Conditions in force at any given time. If the User signs up in person at the CORREOS Main Office in Santiago de Compostela, their acceptance will be based on the Terms and Conditions available at the time of signing up; and if the User signs up via the El Camino website, their acceptance will be based on the latest version available and published on this official El Camino con Correos website

2.- DESCRIPTION OF THE SERVICE.

2.1. Features.

The Luggage Storage Service is a service whereby CORREOS is responsible for the storage and safekeeping of luggage/baggage, rucksacks, bicycles and walking sticks (hereinafter, the “luggage/baggage”) at the Correos Main Office in Santiago de Compostela

2.2. Scope.

The luggage storage service is only available for the storage of luggage/baggage with delivery and collection at the Correos Main Office in Santiago de Compostela, located at Rúa do Franco, nº4.

2.3. Dimensions.

The following types of luggage/baggage are permitted:

Rucksack/small suitcase storage (maximum dimensions 36x53x20cm).

Large suitcase storage (maximum dimensions 47x70x27cm).

Bicycle storage.

Walking sticks storage.

2.4. Price of the Luggage Storage Service.

The rate for the Luggage Storage Service will be as published on the website www.elcaminoconcorreos.com, where the price is shown in euros, including tax.

Rates are applied according to the type of Storage and the number of days booked. For the purposes of calculating the number of days for which the Luggage Storage Service has been booked, one (1) day is defined as a calendar day during office opening hours. The office will be closed on 25 December and 1 and 6 January; however, if luggage/baggage has been stored previously, charges will still apply for those days.

For example, luggage/baggage deposited on a Monday at 08:30 will be stored at the rate applicable to one (1) day until 20:30 on that same day. From that point onwards, it will be counted as a second day for the pricing purposes.

Users who have booked the CORREOS Paq Mochila service, may, if they wish to collect their luggage/baggage from the CORREOS Main Office in Santiago de Compostela, book the Luggage Storage Service at a rate of four (4) euros per piece of luggage/baggage per day (including tax) at the time of their online purchase or by presenting proof of booking the Paq Mochila service at the office. Should the User book the Storage service for a longer period, the applicable rates for those days will apply, depending on the period to which the charge relates. In any case, the provisions of section 4 shall apply. - UNCLAIMED LUGGAGE/BAGGAGE

2.5. Booking channels and payment methods.

Users may book the Luggage Storage Service via two channels:

a) At the Correos Main Office in Santiago de Compostela: when handing in their luggage/baggage, the User must provide CORREOS with their first name, surname(s) and email, and must present any of the following documents for the purpose of verifying their identity: Spanish ID document (DNI), passport, residence permit, driving licence (in physical or digital format, via the DGT app) or a valid ID document from the recipient’s country bearing a photograph of the holder, in order to complete the storage receipt, which the User must sign together with their acceptance of these Terms and Conditions (hereinafter, the “storage receipt” or “receipt”). A copy of this will be made available to the User.

The User shall pay the applicable fee in a single payment for the storage service booked, either in cash or by bank card, at the time of booking the service.

b) Via the website (com): to book the Luggage Storage Service on the website, the User must complete the relevant online form, specifying the details of the Luggage Storage Service to be booked (number of pieces of luggage/baggage, date and day(s) of storage), their contact details (which must include at least their first name, surnames and email) and accept the Terms and Conditions of the Service. CORREOS will then send an email containing the booking code to the email address provided by the User on the storage form. The User must present this booking code when handing in their luggage or baggage, and must also show their Spanish ID Document (DNI), passport, residence permit, driving licence (in physical or digital format, via the DGT app) or a valid ID document from the recipient’s country bearing a photograph of the holder, in order to verify at the time of collection that the person collecting the luggage/baggage is indeed the same person.

In this case, payment is made by card or PayPal once the details listed above have been entered.

If the User signs up for the Luggage Storage Service directly at the Main Office in Santiago de Compostela, CORREOS staff will collect the relevant storage amounts at that time and issue the Customer with a storage receipt.

If the User signs up for the Luggage Storage Service via the website www.elcaminoconcorreos.com, they must have paid for the Service via that website. When handing in their luggage at the Main Office in Santiago de Compostela, they must present the booking code that was sent to them when they made the booking online.

CORREOS will issue invoices to the User in accordance with current invoicing regulations.

By accepting these Terms and Conditions, the Customer expressly agrees and consents to receiving their invoices in electronic format. Correos will send the electronic invoice to the customer in PDF or a similar format via email.

2.6. Luggage/baggage storage.

Luggage/baggage must be handed in by the User at the Main Office in Santiago de Compostela, during its opening hours.

Whether the User books at the Main Office in Santiago de Compostela itself or makes the purchase via the website www.elcaminoconcorreos.com, having complied with the procedure set out in Condition 2.5 hereof, CORREOS will provide the Customer with a storage receipt bearing an allocation number at the time of the storage. The User must present this storage receipt to CORREOS staff when collecting their luggage/baggage, together with their Spanish ID Document (DNI), passport, residence permit, driving licence (in physical or digital format, via the DGT app) or a valid ID document from the recipient’s country bearing a photograph of the holder, for the purpose of verifying their identity. The User may request at that Office that the storage receipt be sent to them by email, subject to the User’s express consent.  In such cases, the User must provide the email address to which it should be sent.

2.7. Delivery method.

CORREOS will store the luggage/baggage at its premises for the period specified on the storage receipt, specifically from the date and time of delivery until the date and time of collection arranged by the Customer.

2.8. Opening hours, access to the luggage storage facility and staff in charge.

The opening hours of the Luggage Storage Facility at the CORREOS Main Office in Santiago de Compostela are as follows:

High season: Monday to Sunday, from 08:30 to 20:30.

Low season: Monday to Friday, from 08:30 to 20:30, and weekends and public holidays from 10:00 to 18:00.

Users may check the opening hours via any of CORREOS’ customer service channels, as defined in clause 10 of these Terms and Conditions, on the website www.elcaminoconcorreos.com and on the storage receipt. These opening hours are subject to change, at CORREOS’ discretion, depending on operational requirements.

Access to the Luggage Storage Facility will always be permitted not only to CORREOS staff responsible for supervising and managing the service, but also to the Police and the State Security Forces, as well as local law enforcement agencies, in the course of their duties. CORREOS hereby informs the User that, in the cases provided for by law, the competent authorities may open and inspect luggage/baggage without prior notice to the User, and the User accepts, by virtue of these Terms and Conditions, that their luggage/baggage may be detained, subjected to inspection or other additional measures.

By accepting these Terms and Conditions, the Customer acknowledges that CORREOS may provide the Luggage Storage Service using its own resources, staff and equipment, or may partially subcontract the provision of the service.

2.9. Return of luggage/baggage to the User.

CORREOS staff will require the storage receipt in order for the User to collect or have their luggage/baggage returned.

The person in charge of the luggage storage facility may, if they have reasonable grounds to suspect that the person presenting the storage receipt is not the User, request to see their Spanish ID Document (DNI), passport, residence permit, driving licence (in physical or digital format, via the DGT app) or a valid ID document from the recipient’s country bearing a photograph of the holder. In the event that the Spanish ID Document (DNI), passport, residence permit, driving licence (in physical or digital format, via the DGT app) or valid ID document from the recipient’s country bearing a photograph of the holder does not match the one presented, or if the holder refuses to present it, CORREOS may suspend the return of the luggage/baggage until such a document is presented. Otherwise, the luggage/baggage will remain in the luggage storage facility until the required checks have been completed.

The User will be charged the current rate for each additional day that the luggage/baggage is held in storage.

3.- PROHIBITED LUGGAGE/BAGGAGE.

3.1. CORREOS does not accept the following items for Storage:

Luggage/baggage containing flammable or perishable materials that give off unpleasant odours (or affect the hygiene, cleanliness or disinfection of the luggage storage facility) or that may cause damage to other items of luggage/baggage left in storage.

Money, jewellery, precious metals, business samples or documents, and any other items of particular value; the decision to leave these items in storage is the sole responsibility of the User.

In general, any product or material that may be classified as hazardous material, dangerous goods, or a prohibited or restricted item under current legislation, such as, by way of example, objects whose possession constitutes a criminal offence and narcotic or psychotropic substances.

Luggage/baggage that is open or whose contents are not all inside them.

Luggage/baggage whose shape and contents pose a risk of causing harm to people or property.

3.2. CORREOS reserves the right to refuse any luggage/baggage that is in poor condition or shows signs of damage; to this end, it may ask the User to provide a written statement exempting CORREOS from any liability in relation to the poor condition and/or damage to the contents, provided that this does not affect the facility itself or other luggage/baggage.

4.- UNCLAIMED LUGGAGE/BAGGAGE

4.1. For the first thirty (30) days from the collection date agreed by the User, the luggage/baggage will remain at the CORREOS Main Office in Santiago de Compostela. Luggage/baggage left behind during this period will be returned in person at the Office, subject to the Customer paying the storage costs; the current rates applicable for each day will also be applied, depending on the period to which the charge relates, along with any other associated costs. CORREOS will send the forgotten luggage/baggage to the User, at its discretion, if the User so requests and pays all delivery costs in advance by postal order. The cost associated with the return will be determined on a case-by-case basis depending on various factors (weight, destination, etc.).

4.2. Thirty (30) days after the collection date agreed by the User, any unclaimed luggage/baggage shall be deemed abandoned, and the User shall forfeit any right to its return or to compensation in respect thereof. Once this period of thirty (30) days has elapsed, the User expressly authorises CORREOS to dispose of the luggage/baggage as it sees fit in accordance with its internal procedures, including the possibility of destroying it, and hereby indemnifies CORREOS against any claims by third parties.

5.- USE OF THE E-MAIL SERVICE.

The User authorises CORREOS to contact them by e-mail to manage the storage of the luggage/baggage, its collection, or to deal with any other matter or incident relating to the stored luggage/baggage, provided that the User has supplied their e-mail address during the booking process.

6.- USER’S OBLIGATIONS.

6.1. The User undertakes to comply with these Terms and Conditions, as well as to act in accordance with applicable legislation, morality, good practice and the requirements of good faith and public order, exercising due diligence, and refraining from using the Luggage Storage Service in any way that may prevent, damage or impair its normal operation, the property or rights of CORREOS, other users or, in general, any third party.

6.2. Specifically, and without this imposing any restriction on the preceding paragraph, the Customer:

The User accepts responsibility for the consequences of any incorrect, incomplete, false or fraudulent declaration regarding the luggage/baggage or its contents, thereby exempting CORREOS from any liability.

Declares that the luggage/baggage meets the requirements regarding dimensions, weight, packaging and contents to be accepted by CORREOS. In particular, the User undertakes not to use the Luggage Storage Service for illegal or unauthorised purposes and agrees not to store items whose mere possession or trade is illegal or requires a specific licence or authorisation.

The Customer also undertakes not to use the Luggage Storage Service to store items intended for collection by a third party.

6.3. Any failure by the User to fulfil their obligations shall result in the User being liable for any damages caused to CORREOS or to third parties.

7.- WAIVER AND SUSPENSION OF THE SERVICE. RIGHT OF WITHDRAWAL.

7.1. CORREOS reserves the right to suspend the Luggage Storage Service and to refuse to store the luggage/baggage in the event of the User’s failure to comply with the provisions of these Terms and Conditions and, in particular, with the provisions of clause 5.

In cases where CORREOS is entitled to suspend the storage for a reason covered by these Terms and Conditions, it shall inform the User accordingly, and the User shall not be entitled to a refund of the amount paid.

7.2. Given that the Luggage Storage Service covered by this contract is a service provision contract, the User acknowledges and accepts, and is hereby informed prior to accepting the Terms and Conditions, that the right of withdrawal is not applicable to this contract as set out in Article 103 a) of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Act for the Protection of Consumers and Users, once the execution has started. The User therefore acknowledges that, upon acceptance of these Terms and Conditions, they will have forfeited their right of withdrawal.

8.- LIABILITY.

8.1. CORREOS, in its capacity as a storage facility, shall only be liable to the User for any loss, damage or harm sustained by the luggage/baggage stored as a result of its wilful misconduct or negligence, in accordance with the rules governing commercial storage.

8.2. CORREOS shall not, under any circumstances, be liable for any money or other valuables contained within any luggage/baggage.

CORREOS shall not be liable for any damage or natural wear and tear to luggage/baggage entrusted to its direct care, provided such damage is not attributable to its fault or to causes related to their storage in the facility. CORREOS shall not be liable for damage or loss resulting from force majeure and/or natural events such as, for example, earthquakes, floods, etc.

CORREOS shall not be liable for any deterioration or damage caused to contents that have not been declared by the User at the time of storage.

8.3. The User undertakes to indemnify and hold CORREOS harmless against any loss or damage arising from the User’s breach of any of the obligations set out in these Terms and Conditions, in particular the provisions of clause 5.

9.- DATA PROTECTION

10.- CUSTOMER SERVICE.

For the purposes of these Terms and Conditions and for any communication, enquiry, complaint, incident or claim relating to the Luggage Storage Service, CORREOS makes available to the User any CORREOS office, the customer service telephone numbers 915 197 197 and 900 400 004, the online form available at www.correos.es and the following postal address: c/Conde de Peñalver, nº19, 28006, Madrid (Spain).

11.- SEVERABILITY OF CLAUSES

The unlawfulness, invalidity or ineffectiveness of any of the clauses in these Terms and Conditions shall not affect the validity of the remainder, provided that the rights and obligations of the parties arising from the Terms and Conditions are not materially affected. “Material” is understood to mean any situation which seriously prejudices the interests of either party, or which affects the very subject-matter of these Terms and Conditions. Such clauses shall be replaced or supplemented by others which, whilst complying with the law, fulfil the purpose of those replaced. The parties waive any claim for damages that might arise from this circumstance.

12.- APPLICABLE LAW AND JURISDICTION.

These Terms and Conditions are governed by Spanish law.

In respect of any disputes that may arise in relation to the Luggage Storage Service and these Terms and Conditions, the parties submit exclusively to the jurisdiction of the Spanish courts, specifically the Courts and Tribunals of the city of Madrid, unless otherwise required by law (in particular, the competent jurisdiction in the case of consumers).

General terms and conditions of the Paq Bicicleta service

This document sets out the General Terms and Conditions of Use (hereinafter, the “Terms and Conditions”) applicable to the Paq Bicicleta Online service (hereinafter, the “Service”), which the state-owned company Correos y Telégrafos, S.A. S.M.E. (hereinafter, “CORREOS”) makes available to those users (hereinafter, the “User”) who contract the services offered by CORREOS.

This is a service offered by CORREOS via its online channel www.elcaminoconcorreos.com under the “Paq Bicicleta” commercial offer and the “Paq Estándar” product type, with delivery to a Selected Office, which requires special and personalised handling and packaging, all in accordance with the obligations set out in these Terms and Conditions, under the “Paq Bicicleta” commercial offer.

The content of the Terms and Conditions may be amended; therefore, the User’s acceptance shall be in respect of the General Terms and Conditions available at any given time and published on this official El Camino con Correos website at the time the User contracts the Services.

The following terms and conditions shall apply from the moment the service is contracted, which is when the user makes a purchase via www.elcaminoconcorreos.com and is provided with a consignment number that will appear on the receipt issued to the user. By entrusting us with the consignment, the User accepts these Terms and Conditions in their own name at the time of contracting the service, regardless of whether or not they sign the proof of acceptance.

Correos may provide the services either directly or through third parties.

Our terms and conditions apply to any other company whose services we use for the collection, transport or delivery of your consignment.

If the User does not agree with any of these Terms and Conditions, they must refrain from accessing and using the Services.

1. Description of the Service

1.1. Features.

This is a goods transportation Service that allows bicycles to be transported at a Flat Rate; in other words, the amount paid via the website includes the bicycle transport Service and the specific packaging required for this item.

1.2. Scope.

The scope of the Service covers domestic consignments: the Iberian Peninsula, the Balearic Islands, the Canary Islands, Ceuta and Melilla, up to a maximum of 20 kilograms in gross weight (including packaging).

1.3. Dimensions and Weight.

For the provision of the Service, CORREOS provides the Users sending packages with a specific box designed for the transport of bicycles, with the following dimensions: 1.70 x 0.90 x 0.30 m.

This packaging may vary, depending on availability at the time the User contracts the Service.

In this case, CORREOS reserves the right to substitute the packaging with an alternative box with the following dimensions: 1.50 x 0.90 x 0.30 m.

The maximum weight of the consignment (goods and packaging) must not exceed 20 kg.

1.4. Price of the Paq Bicicleta service.

The fee for the Service will be as published on the website www.elcaminoconcorreos.com.

1.5. How to place an order.

Online orders are placed via the website www.elcaminoconcorreos.com by following these steps:

Access the relevant form.
Specify the Correos office where you would like us to make the delivery.
Accept the Terms and Conditions of the Service and the Data Protection Policy.
Make payment for the Services, which can only be done via the website elcaminoconcorreos.com. Payment is made by card or PayPal when the above information is submitted.
Once the Service booking has been successfully registered, the User may hand over their bicycle at the Correos office indicated on the form, during its opening hours.
Once the goods have been accepted, you will be given a receipt showing the relevant consignment number. The User may request at that very moment that this receipt be sent to them by email. In this case, the depositor must provide the email address to which it should be sent.
Invoices will be issued in accordance with current invoicing regulations.

Correos will issue its invoices in electronic format. By accepting these terms and conditions, the Customer expressly agrees and consents to receiving their invoices in electronic format.

Correos will send the electronic invoice to the customer in PDF or a similar format via email.

1.6. Additional services.

The Service includes insurance cover of €300, which can be extended. Should the User wish to extend this cover, they will be required to pay the corresponding percentage as indicated in the rates.

1.7. Acceptance of the consignment

The User must hand in the consignment at the CORREOS Main Office in Santiago de Compostela (Rúa do Franco, 4), during the opening hours of said Office. Opening hours can be found at www.elcaminoconcorreos.com or at www.correos.es.

1.8. Delivery method.

This Service is only available via collection and delivery at a Correos office. This includes the collection and delivery of the product at the Correos offices specified by the User in the Service booking form completed via the website www.elcaminoconcorreos.com

The consignment will be delivered to the Correos office designated by the User, unless, due to circumstances beyond CORREOS’ control, delivery must be made to another Correos office agreed upon by both parties.

The recipient will be notified of the consignment’s arrival at that Correos office via text message and/or email and/or PUSH notification on the Correos mobile app, provided that the User has supplied their telephone number or email address for this purpose, or that they are registered on the Correos app, as applicable. The consignment will remain available for collection by the recipient at the chosen Correos office for fifteen (15) days from the date of notification. If the consignment has not been collected by the end of this period, it will be returned to the office of origin, where it will remain in storage for the stipulated period of three (3) months. Once this period has elapsed, the consignment will be deemed abandoned, and the provisions of section 6 regarding such consignments will apply.

1.9. Delivery timeframe.

Once the product has been collected from the Correos office where the sending User has handed over the Paq Bicicleta consignment, CORREOS undertakes to deliver it within 48–72 hours, depending on the origin and destination.

Undelivered items will be returned to the sender within 24 hours of the return being recorded in CORREOS’ systems, in addition to the timeframes set out above.

For consignments destined for the Canary Islands, there will be an additional six (6) days’ delivery time, and for those destined for Ceuta and Melilla, there will be an additional forty-eight (48) hours added to the initial delivery time. For consignments destined for or originating from the Canary Islands, Ceuta and Melilla, the time taken for customs clearance will not be included in the delivery time.

2.- Customer Service

The User can check the status of their consignment via the Correos website (www.correos.es), via the app or by calling 915 197 197. Such information shall include the date and timestamp of the consignment status: accepted, delivery attempted, delivered, and returned, indicating, where applicable, the reasons for return or non delivery and the measures taken.

Any dispute arising from the provision of the Services may be raised in accordance with the procedures in place at CORREOS and as provided for in current legislation. Users may obtain information on these procedures at CORREOS branches, via the link www.correos.es/es/es/atencion-al-cliente, by email at mycorreos@correos.com, by telephone on 915197197 or 900 400 004 or by postal mail at the following address:

Sociedad Estatal Correos y Telégrafos S.A., S.M.E. --C/ del Conde de Peñalver, 19 Bis -- 28006 – Madrid, Spain.

3.- Use of the mobile text messaging service (SMS), telephone calls, emails and PUSH notifications

For the purposes of managing the delivery process, provided that the User has supplied the recipient’s telephone number and/or email address (for the purpose of sending emails) for this purpose, CORREOS will use this information to contact the recipient and manage the delivery, for example, to inform them of the approximate delivery date and time or to deal with any issues relating to the delivery (such as, for example, delivery delays). In the event that the recipient is registered on the CORREOS app and has given their consent to receive PUSH notifications, information regarding the approximate delivery date and time, for the purposes of managing the delivery and dealing with any issues relating thereto, will be sent via this channel.

The obligation to communicate by SMS, email, telephone and/or PUSH notifications assumed by CORREOS shall be effective from 9:00 to 21:00 from Monday to Friday and from 9:00 to 14:00 on Saturdays.

The Customer expressly recognises that SMS, emails and/or PUSH notifications sent by CORREOS within the agreed parameters (times and days) does not guarantee that such communications will be received by addressees within these timeframes, as under no circumstances shall CORREOS be held responsible for non-reception for reasons not attributable to CORREOS.

The customer also expressly declares and guarantees that the recipient is aware of and accepts the possibility that communication by SMS and/or email and/or PUSH notifications may arrive outside the agreed times and days, for reasons beyond the control of CORREOS. The customer exonerates CORREOS from any responsibility directly or indirectly derived from the moment in which such messages are received.

4.- Sender’s obligations

The sender shall comply with the applicable regulations in force regarding goods that are restricted or prohibited from being transported by CORREOS. The sender shall be liable for any consequences arising from an incorrect, incomplete, false or fraudulent declaration concerning the consignment or any part thereof, and shall hold CORREOS harmless from any liability. CORREOS notes that in legally established cases the relevant authorities can open and inspect a shipment without the sender’s prior notification.

The consignment meets the requirements regarding dimensions, weight and packaging necessary for its safe transit. CORREOS will not accept open, unpackaged or inadequately protected items, or those whose shape or contents pose a risk of causing harm to people or property.

The sender undertakes to use the specific packaging included in the Rate and described in section 1. The sender also undertakes to use the two types of packaging made available by CORREOS.

5.- Refusal and suspension of carriage

CORREOS reserves the right to waive the carriage of the goods or suspend carriage if it has already begun, in cases of non-compliance on the part of the Customer or Recipient of the provisions set out in these Terms and Conditions and,
in particular, of the provisions of section 7) concerning dangerous and prohibited goods.

In cases where CORREOS is entitled to suspend carriage for a reason covered by these General Terms and Conditions, it shall inform the User accordingly, and the User shall not be entitled to a refund of any carriage charges already paid. In cases of impediment to transport or delivery, CORREOS may either immediately unload the goods at the expense of whoever is entitled to them, taking charge of their safekeeping, or deliver the goods in deposit to a third party or to the competent judicial body or Transport Arbitration Board, which shall have the effect of delivery. In the event that CORREOS has chosen to unload the goods, it may consider the corresponding shipment abandoned if, three months after the date on which it first attempted to deliver them to the Recipient, it has not received any instructions in this respect from the person who has the power of disposal over them. In this event, it may proceed will the disposal of the goods, putting up the product for sale to cover the costs of transport and storage generated up until then. In the event that the market value of the goods, understood as the amount that would be obtained for a used item if it were put up for sale, is negligible, it may destroy them and claim against the Customer the total amount owed for carriage and storage. For all of the above, CORREOS may open and inspect the packages whose transport they have been entrusted with. In such cases, CORREOS shall be held harmless against any claims made by third parties claiming rights over the goods.

6.- Liability, claims and compensation

Consequently, with regard to CORREOS’ liability, rights to make claims and the payment of compensation, the regulations set out above shall apply, as well as any relevant international conventions. The responsibility of Correos is strictly limited to direct loss, excluding all other types of loss or damage (such as, but not limited to, loss of profits, loss of interest and future business, etc.)

In accordance with the provisions of the LCTTM, compensation for loss or damage shall not exceed one third of the IPREM per day for each kilogram of gross weight of lost or damaged goods, whilst compensation for losses arising from delay shall not exceed the cost of carriage. The Recipient must state their reservations in writing, describing in general terms the loss or damage at the time of delivery. In the event of non-evident damages or losses, the reservations must be written within the seven calendar days after delivery. Compensation for a delay shall only be payable where written complaints have been submitted to CORREOS within twenty-one days from the day following the delivery of the goods to the Recipient. Where no reservations are made, it shall be presumed, unless proven otherwise, that the goods were delivered in good condition.

The User may extend the insurance coverage included in the online Paq Bicicleta service, up to a limit of €6,000 per consignment. For the purposes of this coverage and as a supplement to the carriage charge, the User shall pay the percentage indicated in the rates on the declared value, which must always be paid at the time of purchase via the Digital Channel.

In the event of a claim, and for the purposes of the documentary processing before the Insurance Company, the invoice justifying the amount of the damaged property shall be provided in the claim documentation, regardless of the declared value

Claims are limited to one per Consignment, and their liquidation is considered final for all related losses and damages. It shall be a prerequisite for claiming compensation for loss that the corresponding expenses for transport, insurance and others have been duly paid to CORREOS. Correos reserves the right to recover the consignment to inspect and value it, so the sender or recipient should have the damaged good available until the claim has been resolved.

The User, on receiving compensation, may request to be notified if the goods reappear within one year. In such a case, CORREOS shall proceed to deliver the goods upon restitution of the compensation received, minus any compensable expenses and without prejudice in any case for compensation for delay. In the absence of a request for notice or instructions for delivery, or if the goods reappear one year after payment of the compensation, CORREOS shall be free to dispose of the goods.

Neither party shall be liable to the other for failure to perform or delay in performance of the obligations set out in these Terms and Conditions for reasons of force majeure and/or circumstances beyond the control of the relevant party. Such circumstances include, and are not limited to, natural disasters or acts of God, acts of terrorism, labour disputes or work stoppages; acts of war; epidemics, pandemics or outbreaks of communicable diseases; quarantines; national, regional or local emergencies; or any other cause, whether similar to the foregoing or otherwise, beyond the control of the relevant party.

7.- Disclaimers

The Customer expressly declares that the consignment is acceptable for transport and is not classified as a toxic substance, dangerous goods, or prohibited or restricted articles, according to current regulations in Spain.

Consequently, the User undertakes not to send prohibited items or dangerous goods via CORREOS. For these purposes, the items listed in the Universal Postal Service, Users’ Rights and Postal Market Act, its implementing regulations and the International Postal Conventions, the European Regulation on the Carriage of Dangerous Goods by Road (ADR), the prohibitions and restrictions of the International Air Transport Association (IATA), the International Civil Aviation Organisation (ICAO) and other applicable legislation, are classified as hazardous materials, dangerous goods, prohibited or restricted items.

The User therefore undertakes to indemnify and hold CORREOS harmless against any loss or damage arising from the sender’s failure to comply with the applicable regulations in force and from any breach of the following warranties and declarations: that the consignment is not classified as dangerous material, dangerous goods, a prohibited or restricted item; that the consignment is duly identified; that the consignment is correctly packaged to ensure its safe transport by road, with ordinary care and handling; and that all obligations and formalities established for the safe transport of dangerous goods have been complied with, such as, by way of example, those set out in the Universal Postal Service Act, its implementing regulations, the National Regulations on the Safe Transport of Dangerous Goods by Air and the Technical Implementation Instructions, the International Postal Conventions, and other applicable legislation.

CORREOS hereby informs that in the cases provided for by law the competent authorities may open and inspect a consignment without prior notification to the User. By accepting these General Terms and Conditions, the User agrees that their consignment may be detained, subjected to inspection or other additional measures.

Furthermore, the User undertakes to use packaging specifically suitable for this particular product and to be aware of the specific regulations and those set out above regarding the contents of their consignments.

The added value of declared-value insurance will cover compensation for any damage to or loss of the goods.

8.- Cancellation of the service

Given that the service covered by the contract is the transport of goods for which a specific date or period of execution is stipulated, the Sender is aware, and is so informed prior to accepting the terms and conditions, that the right of withdrawal is not applicable to this contract as set out in Article 103(l) of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Act for the Protection of Consumers and Users.

9.- Personal data

Correos will process your personal data for the following purposes:

To provide the contracted service.
To comply with legal obligations that apply to Correos, which could involve data being shared with public administrations and courts using the legally established channels.
To carry out statistical studies (following anonymisation) and satisfaction surveys, both by telephone and via electronic means, as we have a legitimate interest in improving our services and the booking process.

You may opt out of receiving the satisfaction surveys mentioned above by emailing: derechos.protecciondatos.correos@correos.com.

In order to fulfil these purposes, your data will be retained for as long as necessary and will subsequently be blocked and deleted once the limitation period for the relevant legal actions has expired (5 years for most civil actions).

You may exercise your rights of access, rectification, erasure, objection, restriction of processing or data portability at the following address: Sociedad Estatal Correos y Telégrafos S.A., S.M.E. -Customer Service Department- Calle del Conde de Peñalver 19, 28006 Madrid, or emailing derechos.protecciondatos.correos@correos.com. You may also lodge a complaint with the Spanish Data Protection Agency or AEPD (www.aepd.es) if you consider that your rights have been infringed, or contact our Data Protection Officer at dpdgrupocorreos@correos.com.

For more information, ask at the desk or follow the link:

https://www.correos.es/content/dam/correos/documentos/atc/rgpd/Pol%C3%ADtica_de_Protecci%C3%B3n_de_Datos_-castellano.pdf

The receipt will be provided to you in paper format at the Correos Office, or it can be sent to you by e-mail upon request.

10.- Applicable law and jurisdiction

These Terms and Conditions are governed by Spanish law.

In the event of any dispute, the parties agree to submit to the jurisdiction of the Spanish courts, specifically the Courts and Tribunals of the provincial capital where the User is domiciled.