Security measures adopted by El Camino con Correos against coronavirus

In order to prevent the spread of the Covid19 virus and to maintain the safety of our clients and workers, at Correos we have implemented measures that successfully ensure the security and correctness of our services, following the guidelines set by administrations and the World Health Organization (WHO).

 

Security measures against Covid-19

 

Correos works normally on the Camino de Santiago, restoring the services of Paq Mochila, Paq Peregrino, Paq Bicicleta, Left-luggage in Santiago and sale and recharge of the Correos Prepaid Card.

We solve the main questions regarding these services and details of the measures required by Correos in all of its offices and vehicles for the safety of customers and workers.

Are there changes to the backpack transportation service? Rucksack transport security measures against Covid-19

No, the daily transport of backpacks or suitcases on the Camino de Santiago works normally again. Any pilgrim can book the Paq Mochila service until 9:00 p.m. the day before the transport begins. The postman will come from 8:00 in the morning to collect the luggage at the indicated accommodation and will drop it off at the next one before 2:30 p.m. For any questions about hiring or about the operation of the service, click here.

Following the instructions of the Government of Spain, published through the Institute for Spanish Tourist Quality (ICTE), and the Xunta de Galicia, from El Camino with Correos recommend the online reservation and payment of the service. This will prevent the manipulation of cash and unnecessary contacts. We remind you that online booking can be done through our web form or email paqmochila@correos.com and that payment can be made by credit card, Paypal or bank transfer. Likewise, government recommendations recommend shelters and other accommodations to delete brochures and all kinds of paper materials (such as envelopes).

We remenber you objects tied to or hanging from your luggage are not accepted. All items to be transported must be properly packed and placed inside the luggage.

 

Paq Mochila security measures against Covid-19Is the transport of backpacks safe on the Camino de Santiago?

Correos has increased security measures in its backpack transport service. The luggage is handled by our delivery staff, who have specific traning and a protection equipment: hydroalcoholic gel, disposable latex gloves and masks. Both the collection and the delivery of the backpacks or suitcases are made without establishing contact with the client or with the staff of the accommodation.

In addition, and on a daily basis, the transport personnel disinfects the vehicles in which the luggage is transferred.

 

Can I send a suitcase or a bicycle on the Camino de Santiago?Paq Bicicleta and Paq Peregrino security measures against Covid-19

Yes, Correos offers the service to send suitcases, packages or bicycles to any point on the Camino de Santiago with the Paq Peregrino and the Paq Bicicleta. Any pilgrim can go to a Post Office and make or collect their shipment, taking extreme security measures. (See the section on Security measures adopted by Correos in the offices before COVID-19).

 

 

Send parcels security measures against Covid-19Is it safe to send or receive a package?

According to the WHO, "the probability that an infected person will contaminate commercial articles is low, and the risk of contracting the virus that causes COVID-19 by contact with a package that has been handled, transported and exposed to different conditions and temperatures is also low”.

 

 

Is the left-luggage service open in Santiago? Left-lugage security measures against Covid-19

Yes, the luggage storage located at the Santiago Rúa do Franco Post Office, 4, is open during its regular hours: Monday to Friday, from 8:30 a.m. to 2:30 p.m. and from 3:30 p.m. to 8:30 p.m.

Any pilgrim may deposit his backpack, suitcase, bike or cane at the luggage room, following the security measures indicated in the office: two meters separation and avoid contact with the Post office worker in the delivery / reception of the package and in making the payment."

 

Security measures adopted by Correos in the offices before COVID-19

Correos has implemented a series of measures to guarantee the safety of customers and workers in all its offices.

  1. Gloves, mask and safety screen. Correos employees have disposable latex gloves, a mask and a safety screen that helps avoid contact with the customer. In addition, they have hydroalcoholic gels and they perform mandatory handwashing every 45 minutes, with these gels or soap and water.
  2. Two meters spacing. A safety distance of at 2 meters is established between Correos employees, between employee and client and between clients themselves.
  3. Reduction of capacity. In general, there cannot be a number of clients over 50% of the lobby space. If this capacity is exceeded, clients will remain outside the office, maintaining a safe distance of at least 1 meter. A post office worker will help in checking capacity.In addition, a customer circuit is established in each office with marks on the floor, respecting safety distances.
  4. Contactless exchange. All exchanges between worker and client will be done leaving documents, letters, packages, tickets, money, etc. at the counter, avoiding physical contact. In addition, 15-minute intervals are established between work shifts to minimize contact between employees and cleaning of common surfaces
  5. Daily cleaning. Daily cleaning of offices is extreme, with special emphasis on elements in common use surfaces such as door knobs, handles, handrails, toilets, etc. with approved products

 

Transfer Rucksack

 

We transfer your rucksack

So that you can travel light along the Camino de Santiago

 

We transfer your rucksack or suitcase from your accommodation at one stage to the next!! This way, your walk is more comfortable, your bag is lighter and you can enjoy every step of the Camino. We will take your luggage every day to your next hostel or hotel.

Send Bicycle

 

Bicycle transportation services 

We send your bicycle to your starting or finishing point

 

Decide where you want to start the Camino and we will send your bicycle there from any branch of Correos. Once you finish the Camino de Santiago you can go to the nearest post office and send it back home again. Your bicycle will be insured and we package your bike without disassembling it.

Send luggage to Santiago

 

Luggage transfer

For everything you want in or out of your rucksack 

 

With our Paq Peregrino you can send suitcases or parcels to any point along the Camino (hostels, hotels, branches of Correos, etc) so that you have your personal belongings when you arrive. You can therefore have extra clothes or other items and not only the ones you carry along the Way. You can also send back whatever you have in your daily rucksack that you no longer need.

Prepaid Payment Card

 

Prepaid Card

So that you have nothing to worry about other than just enjoying the Camino 

 

Correos offers a prepaid card that is not linked to a bank account. In this way, you can defort walk the Camino without taking your credit or debit cards with you. You only have to put the money on the card that you are going to need and then top up again if your balance is low. This is a simple, safe and comfortable way of taking your money along the Camino.

 

Pilgrimage Stamps

 

Stamping Your Credential

So that you have the best stamps on your Pilgrim's Passport 

Branches of Correos along the Camino de Santiago stamp your Credential or Pilgrim's Passport with our special stamps. Many of these stamps represent important tourist attractions from that particular place to help you remember your jorney.

 

Send Parcels

 

Sending parcels along the Camino de Santiago 
 

Send your parcels without having to go along to a branch of Correos!

 

You can send a parcel from any of the over one-hundred branches of CORREOS located along the Camino de Santiago and additionally from some of our “Tiendas Amigas del Camino”, a network of shops and accommodation from where you can send parcels any time of the day. This service will help you to get rid of things from your luggage that you no longer need. You can also buy souvenirs or some typical products without having to worry about carrying them with you. 
 

 

Luggage Storage

 

Lockers in Santiago

So that you can freely visit the Cathedral or enjoy the city

Our Pilgrim's Office at Rúa do Franco, 150 metres from the Plaza del Obradoiro, has lockers. You can leave your rucksack, suitcase, bike or trekking pole before you go into the Cathedral or you can wander around Santiago without having to worry about your luggage.

Correos Offices

 

Correos Branches

To help you with anything you may need 

 

We have over 150 branches of Correos along all the Caminos. We will be delighted to welcome you and help you with anything you need.