Privacy Policy

Who will process your data?

The data controller is Sociedad Estatal Correos y Telégrafos, S.A., S.M.E. (hereinafter ‘Correos’), holder of VAT no. A-83052407, with registered office at Vía Dublín nº 7 (Campo de las Naciones) 28070 Madrid (Spain).

To ensure the proper management of such processing, Correos has a Data Protection Officer (DPO) who you can contact through the following email address: dpdgrupocorreos@correos.com.

What will your data be processed for and why?

The User's personal data will be processed in order to send the answer to the query or question made by the user through the form indicated for this purpose, to the email address indicated by him.

Which data will be processed?

To send the answer to the user's queries or doubts, only the data provided in the request form will be treated.

Will your data be communicated to third parties?

In general, for the purpose of subscribing to the newsletter, your data will not be communicated to persons other than Correos, unless required by law.

How long do we keep your data for processing?

The personal data derived from the request will be kept while the request is processed and will be kept until the response is sent to the user. At that point, it shall be blocked, and only available at the request of Judges and courts, the Public Prosecutor's Office or the competent Public Administrations during the period of limitation of the actions that may arise and, once the blocking period has expired, it shall be completely eliminated. For illustrative purposes, in the most common cases, the limitation period under the data protection regulations is three years.

Which are your rights?

To the extent that they are recognised in the applicable data protection regulations at the time, Users may exercise the following rights in relation to the processing of their data:

  • Right of access: if you exercise this right, you will be able to know what kind of data we are processing and the characteristics of the processing we are carrying out.
  • Right of rectification: if you exercise this right, you can request the correction of any of your data that is inaccurate or untrue.
  • Right of portability: if you exercise this right, you can obtain a copy of the data being processed in an interoperable format.
  • Right to restrict the processing of data: if you exercise this right, you can restrict the processing of your data in the cases included in the Law.
  • Right to object: if you exercise this right, you can object to the processing of your data and decline receipt of commercial communications.
  • Right of erasure: if you exercise this right, you can request the deletion of your data when the processing is no longer necessary.
  • Right to withdraw consent.

You can exercise your rights through any of the following channels, indicating the right you wish to exercise and including a copy of your National Identity Document or equivalent document in addition to any other documents that you consider appropriate:

  1. Postal Address: Vía Dublín nº 7 (Campo de las Naciones) 28070 Madrid (Spain)
  2. Email: derechos.protecciondatos.correos@correos.com

 

On the website of the Spanish Data Protection Agency (AEPD), you can find a series of forms that will help you to exercise your rights. We also inform you that you have the right to lodge a complaint with the supervisory authority (in Spain, the AEPD) if you believe your rights have been infringed.

 

Transfer Rucksack

 

We transfer your rucksack

So that you can travel light along the Camino de Santiago

 

We transfer your rucksack or suitcase from your accommodation at one stage to the next!! This way, your walk is more comfortable, your bag is lighter and you can enjoy every step of the Camino. We will take your luggage every day to your next hostel or hotel.

Send Bicycle

 

Bicycle transportation services 

We send your bicycle to your starting or finishing point

 

Decide where you want to start the Camino and we will send your bicycle there from any branch of Correos. Once you finish the Camino de Santiago you can go to the nearest post office and send it back home again. Your bicycle will be insured and we package your bike without disassembling it.

Send luggage to Santiago

 

Luggage transfer

For everything you want in or out of your rucksack 

 

With our Paq Peregrino you can send suitcases or parcels to any point along the Camino (hostels, hotels, branches of Correos, etc) so that you have your personal belongings when you arrive. You can therefore have extra clothes or other items and not only the ones you carry along the Way. You can also send back whatever you have in your daily rucksack that you no longer need.

Prepaid Payment Card

 

Prepaid Card

So that you have nothing to worry about other than just enjoying the Camino 

 

Correos offers a prepaid card that is not linked to a bank account. In this way, you can defort walk the Camino without taking your credit or debit cards with you. You only have to put the money on the card that you are going to need and then top up again if your balance is low. This is a simple, safe and comfortable way of taking your money along the Camino.

 

Pilgrimage Stamps

 

Stamping Your Credential

So that you have the best stamps on your Pilgrim's Passport 

Branches of Correos along the Camino de Santiago stamp your Credential or Pilgrim's Passport with our special stamps. Many of these stamps represent important tourist attractions from that particular place to help you remember your jorney.

 

Send Parcels

 

Sending parcels along the Camino de Santiago 
 

Send your parcels without having to go along to a branch of Correos!

 

You can send a parcel from any of the over one-hundred branches of CORREOS located along the Camino de Santiago and additionally from some of our “Tiendas Amigas del Camino”, a network of shops and accommodation from where you can send parcels any time of the day. This service will help you to get rid of things from your luggage that you no longer need. You can also buy souvenirs or some typical products without having to worry about carrying them with you. 
 

 

Luggage Storage

 

Lockers in Santiago

So that you can freely visit the Cathedral or enjoy the city

Our Pilgrim's Office at Rúa do Franco, 150 metres from the Plaza del Obradoiro, has lockers. You can leave your rucksack, suitcase, bike or trekking pole before you go into the Cathedral or you can wander around Santiago without having to worry about your luggage.

Correos Offices

 

Correos Branches

To help you with anything you may need 

 

We have over 150 branches of Correos along all the Caminos. We will be delighted to welcome you and help you with anything you need.