Buchung PAQ MOCHILA Carrito

Servicebedingungen Gepäckaufbewahrung

1.- INTRODUCTION.

This document contains the full text of the General Terms and Conditions of Use (hereinafter, the “Terms and Conditions”) applicable to the luggage storage service at the Correos Main Office in Santiago de Compostela (hereinafter, the “Luggage Storage Service” or “Storage”), provided by the state-owned company Correos y Telégrafos, S.A., S.M.E. (hereinafter “CORREOS”), with its registered office at Calle del Conde de Peñalver, nº 19, 28006, Madrid (Spain), Tax Identification Number (NIF) A-83052407 and registered with the Business Registry of Madrid, Volume 16,665, Book 0, Folio 20, Section 8, Sheet M-284323, Entry 1. 

When you sign up for the Storage Service, you, as a user of the Luggage Storage Service (hereinafter, the “User” or “Customer”), agree, on your own behalf and on behalf of any other person with an interest in the Service, that these Terms and Conditions apply. Acceptance of these Terms and Conditions implies that you acknowledge that you have read them and accept them fully and without reservation. If you do not agree with all or part of these Terms and Conditions, you must refrain from using this service. 

CORREOS reserves the right to amend these Terms and Conditions at any time; therefore, the User’s acceptance of them shall be deemed to apply to the Terms and Conditions in force at any given time. If the User signs up in person at the CORREOS Main Office in Santiago de Compostela, their acceptance will be based on the Terms and Conditions available at the time of signing up; and if the User signs up via the El Camino website, their acceptance will be based on the latest version available and published on this official El Camino con Correos website  

 

2.- DESCRIPTION OF THE SERVICE. 
 

2.1. Features. 

The Luggage Storage Service is a service whereby CORREOS is responsible for the storage and safekeeping of luggage/baggage, rucksacks, bicycles and walking sticks (hereinafter, the “luggage/baggage”) at the Correos Main Office in Santiago de Compostela  

2.2. Scope. 

The luggage storage service is only available for the storage of luggage/baggage with delivery and collection at the Correos Main Office in Santiago de Compostela, located at Rúa do Franco, nº4.  

2.3. Dimensions. 

The following types of luggage/baggage are permitted:  

  • Rucksack/small suitcase storage (maximum dimensions 36x53x20cm).  
  • Large suitcase storage (maximum dimensions 47x70x27cm). 
  • Bicycle storage. 
  • Walking sticks storage.  

2.4. Price of the Luggage Storage Service. 

The rate for the Luggage Storage Service will be as published on the website www.elcaminoconcorreos.com, where the price is shown in euros, including tax. 

Rates are applied according to the type of Storage and the number of days booked. For the purposes of calculating the number of days for which the Luggage Storage Service has been booked, one (1) day is defined as a calendar day during office opening hours. The office will be closed on 25 December and 1 and 6 January; however, if luggage/baggage has been stored previously, charges will still apply for those days.  

For example, luggage/baggage deposited on a Monday at 08:30 will be stored at the rate applicable to one (1) day until 20:30 on that same day. From that point onwards, it will be counted as a second day for the pricing purposes.  

Users who have booked the CORREOS Paq Mochila service, may, if they wish to collect their luggage/baggage from the CORREOS Main Office in Santiago de Compostela, book the Luggage Storage Service at a rate of four (4) euros per piece of luggage/baggage per day (including tax) at the time of their online purchase or by presenting proof of booking the Paq Mochila service at the office. Should the User book the Storage service for a longer period, the applicable rates for those days will apply, depending on the period to which the charge relates. In any case, the provisions of section 4 shall apply. - UNCLAIMED LUGGAGE/BAGGAGE 

2.5. Booking channels and payment methods. 

Users may book the Luggage Storage Service via two channels:  

a) At the Correos Main Office in Santiago de Compostela: when handing in their luggage/baggage, the User must provide CORREOS with their first name, surname(s) and email, and must present any of the following documents for the purpose of verifying their identity: Spanish ID document (DNI), passport, residence permit, driving licence (in physical or digital format, via the DGT app) or a valid ID document from the recipient’s country bearing a photograph of the holder, in order to complete the storage receipt, which the User must sign together with their acceptance of these Terms and Conditions (hereinafter, the “storage receipt” or “receipt”). A copy of this will be made available to the User. 

The User shall pay the applicable fee in a single payment for the storage service booked, either in cash or by bank card, at the time of booking the service.   

b) Via the website (com): to book the Luggage Storage Service on the website, the User must complete the relevant online form, specifying the details of the Luggage Storage Service to be booked (number of pieces of luggage/baggage, date and day(s) of storage), their contact details (which must include at least their first name, surnames and email) and accept the Terms and Conditions of the Service. CORREOS will then send an email containing the booking code to the email address provided by the User on the storage form. The User must present this booking code when handing in their luggage or baggage, and must also show their Spanish ID Document (DNI), passport, residence permit, driving licence (in physical or digital format, via the DGT app) or a valid ID document from the recipient’s country bearing a photograph of the holder, in order to verify at the time of collection that the person collecting the luggage/baggage is indeed the same person. 

In this case, payment is made by card or PayPal once the details listed above have been entered. 

If the User signs up for the Luggage Storage Service directly at the Main Office in Santiago de Compostela, CORREOS staff will collect the relevant storage amounts at that time and issue the Customer with a storage receipt.  

If the User signs up for the Luggage Storage Service via the website www.elcaminoconcorreos.com, they must have paid for the Service via that website. When handing in their luggage at the Main Office in Santiago de Compostela, they must present the booking code that was sent to them when they made the booking online. 

 CORREOS will issue invoices to the User in accordance with current invoicing regulations. 

By accepting these Terms and Conditions, the Customer expressly agrees and consents to receiving their invoices in electronic format. Correos will send the electronic invoice to the customer in PDF or a similar format via email. 

If the Customer wishes to receive a full invoice for the service they are contracting, they must indicate this when placing the order via the form, providing the details of their DNI [Spanish ID document] and address, which are required to issue the invoice. 

2.6. Luggage/baggage storage. 

Luggage/baggage must be handed in by the User at the Main Office in Santiago de Compostela, during its opening hours.  

Whether the User books at the Main Office in Santiago de Compostela itself or makes the purchase via the website www.elcaminoconcorreos.com, having complied with the procedure set out in Condition 2.5 hereof, CORREOS will provide the Customer with a storage receipt bearing an allocation number at the time of the storage. The User must present this storage receipt to CORREOS staff when collecting their luggage/baggage, together with their Spanish ID Document (DNI), passport, residence permit, driving licence (in physical or digital format, via the DGT app) or a valid ID document from the recipient’s country bearing a photograph of the holder, for the purpose of verifying their identity. The User may request at that Office that the storage receipt be sent to them by email, subject to the User’s express consent.  In such cases, the User must provide the email address to which it should be sent. 

2.7. Delivery method. 

CORREOS will store the luggage/baggage at its premises for the period specified on the storage receipt, specifically from the date and time of delivery until the date and time of collection arranged by the Customer. 

2.8. Opening hours, access to the luggage storage facility and staff in charge. 

The opening hours of the Luggage Storage Facility at the CORREOS Main Office in Santiago de Compostela are as follows: 

  • High season: Monday to Sunday, from 08:30 to 20:30.  
  • Low season: Monday to Friday, from 08:30 to 20:30, and  weekends and public holidays from 10:00 to 18:00.  

Users may check the opening hours via any of CORREOS’ customer service channels, as defined in clause 10 of these Terms and Conditions, on the website www.elcaminoconcorreos.com and on the storage receipt. These opening hours are subject to change, at CORREOS’ discretion, depending on operational requirements.  

Access to the Luggage Storage Facility will always be permitted not only to CORREOS staff responsible for supervising and managing the service, but also to the Police and the State Security Forces, as well as local law enforcement agencies, in the course of their duties. CORREOS hereby informs the User that, in the cases provided for by law, the competent authorities may open and inspect luggage/baggage without prior notice to the User, and the User accepts, by virtue of these Terms and Conditions, that their luggage/baggage may be detained, subjected to inspection or other additional measures. 

By accepting these Terms and Conditions, the Customer acknowledges that CORREOS may provide the Luggage Storage Service using its own resources, staff and equipment, or may partially subcontract the provision of the service. 

2.9. Return of luggage/baggage to the User. 

CORREOS staff will require the storage receipt in order for the User to collect or have their luggage/baggage returned.  

The person in charge of the luggage storage facility may, if they have reasonable grounds to suspect that the person presenting the storage receipt is not the User, request to see their Spanish ID Document (DNI), passport, residence permit, driving licence (in physical or digital format, via the DGT app) or a valid ID document from the recipient’s country bearing a photograph of the holder. In the event that the Spanish ID Document (DNI), passport, residence permit, driving licence (in physical or digital format, via the DGT app) or valid ID document from the recipient’s country bearing a photograph of the holder does not match the one presented, or if the holder refuses to present it, CORREOS may suspend the return of the luggage/baggage until such a document is presented. Otherwise, the luggage/baggage will remain in the luggage storage facility until the required checks have been completed. 

The User will be charged the current rate for each additional day that the luggage/baggage is held in storage.  

 

3.- PROHIBITED LUGGAGE/BAGGAGE.

3.1. CORREOS does not accept the following items for Storage: 

  • Luggage/baggage containing flammable or perishable materials that give off unpleasant odours (or affect the hygiene, cleanliness or disinfection of the luggage storage facility) or that may cause damage to other items of luggage/baggage left in storage.  
  • Money, jewellery, precious metals, business samples or documents, and any other items of particular value; the decision to leave these items in storage is the sole responsibility of the User. 
  • In general, any product or material that may be classified as hazardous material, dangerous goods, or a prohibited or restricted item under current legislation, such as, by way of example, objects whose possession constitutes a criminal offence and narcotic or psychotropic substances. 
  • Luggage/baggage that is open or whose contents are not all inside them. 
  • Luggage/baggage whose shape and contents pose a risk of causing harm to people or property. 

3.2. CORREOS reserves the right to refuse any luggage/baggage that is in poor condition or shows signs of damage; to this end, it may ask the User to provide a written statement exempting CORREOS from any liability in relation to the poor condition and/or damage to the contents, provided that this does not affect the facility itself or other luggage/baggage. 

 

4.- UNCLAIMED LUGGAGE/BAGGAGE

4.1. For the first thirty (30) days from the collection date agreed by the User, the luggage/baggage will remain at the CORREOS Main Office in Santiago de Compostela. Luggage/baggage left behind during this period will be returned in person at the Office, subject to the Customer paying the storage costs; the current rates applicable for each day will also be applied, depending on the period to which the charge relates, along with any other associated costs. CORREOS will send the forgotten luggage/baggage to the User, at its discretion, if the User so requests and pays all delivery costs in advance by postal order. The cost associated with the return will be determined on a case-by-case basis depending on various factors (weight, destination, etc.). 

 4.2. Thirty (30) days after the collection date agreed by the User, any unclaimed luggage/baggage shall be deemed abandoned, and the User shall forfeit any right to its return or to compensation in respect thereof. Once this period of thirty (30) days has elapsed, the User expressly authorises CORREOS to dispose of the luggage/baggage as it sees fit in accordance with its internal procedures, including the possibility of destroying it, and hereby indemnifies CORREOS against any claims by third parties. 

 

5.- USE OF THE E-MAIL SERVICE. 

The User authorises CORREOS to contact them by e-mail to manage the storage of the luggage/baggage, its collection, or to deal with any other matter or incident relating to the stored luggage/baggage, provided that the User has supplied their e-mail address during the booking process. 

 

6.- USER’S OBLIGATIONS. 

6.1. The User undertakes to comply with these Terms and Conditions, as well as to act in accordance with applicable legislation, morality, good practice and the requirements of good faith and public order, exercising due diligence, and refraining from using the Luggage Storage Service in any way that may prevent, damage or impair its normal operation, the property or rights of CORREOS, other users or, in general, any third party. 

6.2. Specifically, and without this imposing any restriction on the preceding paragraph, the Customer: 

The User accepts responsibility for the consequences of any incorrect, incomplete, false or fraudulent declaration regarding the luggage/baggage or its contents, thereby exempting CORREOS from any liability.  

  • Declares that the luggage/baggage meets the requirements regarding dimensions, weight, packaging and contents to be accepted by CORREOS. In particular, the User undertakes not to use the Luggage Storage Service for illegal or unauthorised purposes and agrees not to store items whose mere possession or trade is illegal or requires a specific licence or authorisation. 
  • The Customer also undertakes not to use the Luggage Storage Service to store items intended for collection by a third party. 

 

6.3. Any failure by the User to fulfil their obligations shall result in the User being liable for any damages caused to CORREOS or to third parties.  

 

7.- WAIVER AND SUSPENSION OF THE SERVICE. RIGHT OF WITHDRAWAL. 

7.1. CORREOS reserves the right to suspend the Luggage Storage Service and to refuse to store the luggage/baggage in the event of the User’s failure to comply with the provisions of these Terms and Conditions and, in particular, with the provisions of clause 5.  

In cases where CORREOS is entitled to suspend the storage for a reason covered by these Terms and Conditions, it shall inform the User accordingly, and the User shall not be entitled to a  refund of the amount paid.  

 7.2. Given that the Luggage Storage Service covered by this contract is a service provision contract, the User acknowledges and accepts, and is hereby informed prior to accepting the Terms and Conditions, that the right of withdrawal is not applicable to this contract as set out in Article 103 a) of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Act for the Protection of Consumers and Users, once the execution has started. The User therefore acknowledges that, upon acceptance of these Terms and Conditions, they will have forfeited their right of withdrawal. 

 

8.- LIABILITY. 

8.1. CORREOS, in its capacity as a storage facility, shall only be liable to the User for any loss, damage or harm sustained by the luggage/baggage stored as a result of its wilful misconduct or negligence, in accordance with the rules governing commercial storage. 

8.2. CORREOS shall not, under any circumstances, be liable for any money or other valuables contained within any luggage/baggage. 

 CORREOS shall not be liable for any damage or natural wear and tear to luggage/baggage entrusted to its direct care, provided such damage is not attributable to its fault or to causes related to their storage in the facility. CORREOS shall not be liable for damage or loss resulting from force majeure and/or natural events such as, for example, earthquakes, floods, etc.  

CORREOS shall not be liable for any deterioration or damage caused to contents that have not been declared by the User at the time of storage. 

8.3. The User undertakes to indemnify and hold CORREOS harmless against any loss or damage arising from the User’s breach of any of the obligations set out in these Terms and Conditions, in particular the provisions of clause 5. 

  

9.- DATA PROTECTION 

In compliance with the applicable regulations on the protection of personal data, personal data will be processed by the state-owned company Correos y Telégrafos S.A, S.M.E. (hereinafter “CORREOS”), holder of tax identification number (NIF) A-83052407 and registered office at Conde de Peñalver, 19 - 28006 Madrid (Spain), in accordance with the provisions of the Data Protection Policy. 

 

10.- CUSTOMER SERVICE.

For the purposes of these Terms and Conditions and for any communication, enquiry, complaint, incident or claim relating to the Luggage Storage Service, CORREOS makes available to the User any CORREOS office, the customer service telephone numbers 915 197 197 and 900 400 004, the online form available at www.correos.es and the following postal address: c/Conde de Peñalver, nº19, 28006, Madrid (Spain). 

 

11.- SEVERABILITY OF CLAUSES

The unlawfulness, invalidity or ineffectiveness of any of the clauses in these Terms and Conditions shall not affect the validity of the remainder, provided that the rights and obligations of the parties arising from the Terms and Conditions are not materially affected. “Material” is understood to mean any situation which seriously prejudices the interests of either party, or which affects the very subject-matter of these Terms and Conditions. Such clauses shall be replaced or supplemented by others which, whilst complying with the law, fulfil the purpose of those replaced. The parties waive any claim for damages that might arise from this circumstance. 

 

12.- APPLICABLE LAW AND JURISDICTION. 

These Terms and Conditions are governed by Spanish law. 

In respect of any disputes that may arise in relation to the Luggage Storage Service and these Terms and Conditions, the parties submit exclusively to the jurisdiction of the Spanish courts, specifically the Courts and Tribunals of the city of Madrid, unless otherwise required by law (in particular, the competent jurisdiction in the case of consumers).