Condizioni del Servizio Paq Mochila
This document sets out the General Terms and Conditions of Use (hereinafter, the “Terms and Conditions”) applicable to the Paq Mochila service (hereinafter, the “Service”), which the state-owned company Correos y Telégrafos, S.A. S.M.E. (hereinafter “CORREOS”), with its registered office at Calle del Conde de Peñalver, n.º 19, 28006 Madrid (Spain) and Tax Identification Number (NIF) A-83052407, makes available to those users (hereinafter, the “User”) who subscribe to the service offered by CORREOS under that trade name.
This is a service provided by CORREOS for the transport of rucksacks or suitcases (hereinafter, “luggage”) belonging to users between accommodation at the various stages of the Camino de Santiago [Way of St. James] (hereinafter, the “Camino”).
Use of the Services is subject to the user’s acceptance of and compliance with these General Terms and Conditions.
The content of the Terms and Conditions may be amended; therefore, the User’s acceptance shall be in respect of the General Terms and Conditions available at any given time and those published at www.elcaminoconcorreos.com at the time the User contracts the Services.
Acceptance of these General Terms and Conditions shall be deemed to have been given without reservation of any kind and shall apply to each and every one of them, as well as to any other legal documents which, where applicable, govern the use of the Services and supplement the provisions of these General Terms and Conditions. These General Terms and Conditions shall apply from the moment CORREOS accepts the Service(s).
CORREOS may provide the services either directly or through third parties. These General Terms and Conditions apply to any other company whose services we use for the collection, transport or delivery of your consignment.
If the User does not agree with any of these Terms and Conditions, they must refrain from accessing and using the Services.
1.- Description of the Service
1.1. Features.
Paq Mochila is a service provided by CORREOS for the transport of users’ luggage between accommodation at the various stages of the Camino de Santiago.
1.2. Scope.
This service will be provided along the Way of St James routes defined by CORREOS within Spain and Portugal.
For further information on these defined Way of St James routes, please visit www.elcaminoconcorreos.com
1.3. Dimensions and Weight.
For the Paq Mochila service, luggage must not exceed 15 kilograms in weight and must not exceed the maximum dimensions of 56 x 40 x 25 cm. Should the luggage exceed these dimensions, distance or weight limits, CORREOS reserves the right to refuse to carry it, with no entitlement to a refund of the amount paid.
1.4. Price and payment method.
For the Paq Mochila service, the unit price is calculated on the basis of the transport of a single piece of luggage weighing no more than 15 kg, for journeys between stages of 25 kilometres or less. If a stage exceeds this distance, the price of the Service will be proportional to the number of stages equivalent to this distance (if the User wishes to travel 50 km per day, the price will correspond to 2 stages; and if the User books the 60 km option, the price will correspond to 3 stages, rounded up to the nearest whole number). The maximum distance is 60 km per day.
The final price of the Service contracted, as shown on the website, includes any indirect taxes that may apply.
Payment must be made in advance and can be made by credit/debit card or PayPal.
Invoices will be issued in accordance with current invoicing regulations.
By accepting these General Terms and Conditions, the customer expressly agrees and consents to receiving their invoices in electronic format.
CORREOS will send the electronic invoice to the customer in PDF or a similar format via email.
If the Customer wishes to receive a full invoice for the service they are contracting, they must indicate this when placing the order via the form, providing the details of their DNI [Spanish ID document] and address, which are required to issue the invoice.
1.5.- How to place an order
Users shall request the service via the website https://elcaminoconcorreos.com/es/trasnporte-mochilas
CORREOS will not be providing this Service on 25 and 31 December and 1 January. The dates and routes on which the luggage transport service operates will be listed on the Service’s website:https://www.elcaminoconcorreos.com/es/transporte-mochilas
Bookings must be made no later than 8.00 pm (Europe/Madrid time zone, UTC/GMT + 01:00, which becomes UTC+2 in summer) on the day before the Service is to be provided. When booking, you must specify the collection and delivery locations for the luggage, as well as your name, email address and contact telephone number.
To book this Service, the User must be aged 18 or over.
You must enter the details specified on the booking form: collection location, delivery location, start date and number of pieces of luggage. A booking code will then be generated, which will be linked to the Service throughout the journey. Users can check the availability dates for this Service at www.elcaminoconcorreos.com.
If the User makes any changes to their itinerary that could affect the point of origin or destination of the luggage, they may amend their booking by accessing the “My Booking” section on the website https://www.elcaminoconcorreos.com/es/transporte-mochilas and specifying the change before 20:00 (Spanish time) on the day before the Service is to be provided.
Should the User fail to inform CORREOS in accordance with the terms and deadlines specified, this may result in CORREOS either not providing the Service or providing the Service as originally requested in the initial booking, without any refund being due for any amount that may have been paid, and shall entail the User waiving the right to claim a refund of the amount paid for the Service.
1.6.- Additional services.
Paq Mochila bookings with Santiago de Compostela as their destination may use the Main Correos Office (Rúa do Franco, 4) to deposit their luggage, provided they have booked the Luggage Storage Service in advance.
1.7.- Acceptance of the consignment
The User must leave their luggage ready for transport at the reception of the accommodation (at the location specified when booking the Services) before 08:00 on the day of collection.
Collection will take place at the designated collection points at the accommodation selected by the User and made available by the accommodation providers.
Items tied to or hanging from luggage will not be accepted.
All luggage to be transported must have their contents securely packed. Consequently, any pieces of luggage that do not conform to the specified format (rucksack or suitcase) or that exceed the dimensions or weight limits set out in these General Terms and Conditions will not be accepted, and no refund will be issued.
Each booking will have a unique Booking Code; the User must download a label associated with this unique Booking Code from the link sent in the Booking Confirmation Email and attach it visibly to each piece of luggage.
CORREOS will collect and deliver the luggage to the accommodation(s) chosen by the User, unless refused by the accommodation provider. Therefore, by accepting these General Terms and Conditions, the User warrants that they have a booking or permission from the accommodation provider to arrange for the delivery/collection of the luggage. Should this not be the case, CORREOS will return the luggage to the point of origin, and there will be no entitlement to a refund of the delivery charge paid or to any other form of claim.
This Paq Mochila service does not entitle the user to a reserved place at the accommodation where the luggage is to be delivered, as CORREOS has no involvement whatsoever in the relationship between the accommodation providers and the Users.
1.8.- Delivery method.
This Service includes the collection and delivery of luggage at the accommodation(s) and other locations chosen by the User, unless the accommodation provider refuses to accept them. By accepting these General Terms and Conditions, the User warrants that they have a booking or permission from the accommodation provider to arrange for the delivery/collection of the luggage.
1.9.- Delivery timeframe.
Luggage must be ready for collection at the accommodation reception at 08:00, and will be delivered to the destination before 15:00. The items will be collected and delivered without the User needing to be physically present or to sign any documents.
2.- Customer Service
Any dispute arising from the provision of the Services may be raised in accordance with the procedures in place at CORREOS and as provided for in current legislation. Users may obtain information on these procedures at CORREOS branches, via the link www.correos.es/es/es/atencion-al-cliente, by email at elcamino@correos.com, by telephone on 900 400 004 and 915 197 197 or by postal mail at the following address:
Sociedad Estatal Correos y Telégrafos S.A., S.M.E. --C/ del Conde de Peñalver, 19 Bis -- 28006 – Madrid, Spain
3.- Use of the mobile text messaging service (SMS), telephone calls and emails
The personal details and mobile phone numbers of service Users are collected so that we may use them to contact the pilgrims for the purpose of managing the collection and/or delivery of luggage, or to deal with any issues relating thereto (such as, for example, delays, failed deliveries, or incidents preventing the collection or delivery of the luggage).
4.- Sender’s obligations
The User guarantees that the consignment is correctly packaged so that CORREOS can transport it safely, taking reasonable care in its handling, and accepts direct responsibility for any liabilities that may arise from any breach of this obligation.
The sender shall comply with the applicable regulations in force regarding goods that are restricted or prohibited from carriage by CORREOS and expressly declares that their consignment is acceptable for transport and is not classified as a toxic substance, dangerous goods, or prohibited or restricted articles, according to current regulations in Spain.
The sender shall be liable for any consequences arising from an incorrect, incomplete, false or fraudulent declaration concerning the consignment or any part thereof, and shall hold CORREOS harmless from any liability.
The User of the consignment warrants that its contents are suitable for transport, and that it is correctly identified, addressed and packaged in order to ensure its safe transport with reasonable care in its handling, directly assuming the responsibilities associated with its non-compliance. Furthermore, the User is responsible for ensuring that all relevant information relating to the User (sender), the recipient (the accommodation to which the consignment is to be delivered), the services contracted and the characteristics of the consignment is correctly and accurately entered in any documentation they are required to complete.
The User undertakes to indemnify CORREOS for any damage, claim or penalty that may arise in the event of a breach of their obligations as set out in the applicable regulations. Any pieces of luggage that do not conform to the specified format (rucksack or suitcase) or that exceed the dimensions or weight limits set out in these General Terms and Conditions will not be accepted, and no refund will be issued.
CORREOS hereby informs that, in the cases provided for by law, the competent authorities may open and inspect a consignment without prior notification to the User. The User hereby accepts that their consignments may be detained, subjected to inspection or other additional measures.
CORREOS accepts no liability whatsoever for fragile, valuable or perishable items or luggage, nor for items contained within packaging that is unsuitable.
5.- Refusal and suspension of carriage
CORREOS reserves the right to waive the carriage of luggage or suspend carriage if it has already begun, in cases of non-compliance on the part of the Customer or Recipient of the provisions set out in these General Terms and Conditions and,
in particular, of the provisions of section 7) concerning “Dangerous and Prohibited Goods”.
In cases where CORREOS is entitled to suspend carriage for a reason covered by these General Terms and Conditions, it shall inform the User accordingly, and the User shall not be entitled to a refund of any carriage charges already paid. In the event of any impediment to transport or delivery, CORREOS may either unload the luggage immediately at the expense of the person entitled to them, taking charge of their safekeeping, or deliver the goods into the custody of a third party or to the competent judicial body or Transport Arbitration Board, which shall be deemed to constitute delivery.
6.- Liability, claims and compensation
The transport service shall be governed by the provisions of Act 15/2009, of 11 November, on the Contract for the Land Transport of Goods (LCTTM, by its Spanish acronym), the Land Transport Organisation Act (LOTT), its regulations and implementing rules, and any other legal provisions in force at any given time.
Consequently, with regard to CORREOS’ liability, claims and compensation payments, a fixed amount of €60 is set in the event of loss and €30 in the event of damage or breakage.
Claims must be made in accordance with the procedure laid down for this purpose.
CORREOS reserves the right to retrieve the luggage for inspection and assessment; therefore, the User must keep the damaged goods available until the claim has been fully resolved.
Compensation: Damage caused by use (scratches, unstitching, etc.): In the event of any damage or breakage to any of the protruding parts resulting from the use of the luggage, the User shall not be entitled to compensation.
Delays in delivery: In the event of a delay in delivery exceeding 12 hours attributable to CORREOS, the User shall be entitled to compensation for the loss suffered, up to a maximum of the delivery charge.
Procedure for making a claim: To make a claim on any of the above grounds, the User must either send an email to elcamino@correos.com detailing the incident within a maximum of 24 hours of it occurring, or contact us by telephone on 900 400 004 and 915 197 197, or write to the following postal address: Sociedad Estatal Correos y Telégrafos S.A., S.M.E. --C/ del Conde de Peñalver, 19 Bis -- 28006 – Madrid, Spain.
In the event of theft or loss, you must submit the report filed with the relevant authority by email within a maximum of 10 calendar days of the incident being reported.
In the event of serious damage, within a maximum of 10 calendar days from the end date of the Booking, you must email: photographs of the damage and a Certificate of irreparable damage to luggage issued by a professional.
In the event of either loss or serious damage, the User must provide an EU bank account number, a contact telephone number and a registered address in order for compensation to be paid.
7.- Disclaimers
Under no circumstances shall CORREOS be liable for the loss or theft of luggage once they have been handed over at the points specified by the User.
CORREOS shall not be liable for any damage that may be sustained or caused to items included in the luggage which, due to their nature, should not have been included therein, in accordance with the provisions of these General Terms and Conditions.
CORREOS is unaware of the contents of the luggage in all cases and will not take any exceptional measures in respect of any luggage, limiting itself to providing the service in accordance with the terms and conditions set out in these General Terms and Conditions. The user shall hold CORREOS harmless from any claim in this regard.
Should the User hand over an excluded item to CORREOS, they undertake to compensate CORREOS for any loss or damage incurred and to reimburse the amount of any penalties and any other costs that CORREOS may have had to bear.
CORREOS accepts no liability for damage or loss sustained during transport and up to the point of delivery due to unforeseeable circumstances, force majeure, natural causes or inherent defects in the goods. In the event that the luggage contains perishable goods, no compensation will be paid for their loss or damage.
CORREOS shall not pay any compensation where the consignment is included amongst those excluded from carriage by CORREOS, defined as consignments whose contents may be regarded as prohibited in accordance with the applicable regulations, or whose carriage is subject to special requirements or provisions. Nor shall it be liable for consequential or extraordinary damages, nor for loss of profit or any other indirect loss arising from the loss, damage, delay, incorrect delivery or non-delivery of your luggage.
The transport service contracted by the User shall be governed by the provisions of the Contract for the Land Transport of Goods Act (LCTTM), the Land Transport Organisation Act (LOTT), its regulations and implementing rules, and any other legal provisions in force at any given time.
The user undertakes not to send prohibited items or dangerous goods via CORREOS. For these purposes, the items listed in the Universal Postal Service, Users’ Rights and Postal Market Act, its implementing regulations and the International Postal Conventions, the European Regulation on the Carriage of Dangerous Goods by Road (ADR), the prohibitions and restrictions of the International Air Transport Association (IATA), the International Civil Aviation Organisation (ICAO) and other applicable legislation, are classified as hazardous materials, dangerous goods, prohibited or restricted items.
The user therefore undertakes to indemnify and hold CORREOS harmless against any loss or damage arising from the sender’s failure to comply with the applicable regulations in force and from any breach of the following warranties and declarations: that the consignment is not classified as dangerous material, dangerous goods, a prohibited or restricted item; that the consignment is duly identified; that the consignment is correctly packaged to ensure its safe transport by road, with ordinary care and handling; and that all obligations and formalities established for the safe transport of dangerous goods have been complied with, such as, by way of example, those set out in the Universal Postal Service Act, its implementing regulations, the National Regulations on the Safe Transport of Dangerous Goods by Air and the Technical Implementation Instructions, the International Postal Conventions, and other applicable legislation.
8.- Cancellation of the service
Should the User wish to cancel the Service, they must notify us by email at paqmochila@correos.com no later than 20:00 on the day before the Service is due to commence (cancellation free of charge). The purchase amount will be refunded once the status of the booking has been verified, via the same payment method used for the purchase.
After 20:00, given that the service covered by the contract is the transport of goods for which a specific date or period of execution is stipulated, the sender is aware, and is so informed prior to accepting the terms and conditions, that the right of withdrawal is not applicable to this contract as set out in Article 103(l) of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Act for the Protection of Consumers and Users.
9.- Data Protection
In compliance with the applicable regulations on the protection of personal data, personal data will be processed by the state-owned company Correos y Telégrafos S.A, S.M.E. (hereinafter “CORREOS”), holder of tax identification number (NIF) A-83052407 and registered office at Conde de Peñalver, 19 - 28006 Madrid (Spain), in accordance with the provisions of the .
10.- Applicable law and jurisdiction
The provision of the Services regulated in these General Terms and Conditions shall be governed by Spanish law. The parties submit to the jurisdiction of the Spanish courts, specifically the Courts and Tribunals of the provincial capital where the User is domiciled.
If you have any queries regarding the transport of your luggage, please visit the website www.elcaminoconcorreos.com